Business

0
Thumbnail image for Has the Venue Shifted to a New Place, for Service Square?

Mobile Applications are changing the way things used to be done. They bring the market place to the palm of my hand. It is so convenient and I use it often for hiring cabs or for purchasing items through Amazon or Flipcart. The world on my palm is such a […]

0 comments Read the full article →
1
Thumbnail image for Learning about Processes from a Speedpost Delivery

We were expecting an important document through speed post on April 29. When we tracked it on the Indian Post website in the morning, we got the information we were looking for. This is what I found in the Indian Post’s website. Detailed Track Events For ET306052945IN  Date Time Office […]

1 comment Read the full article →
2
Thumbnail image for Seth Godin’s Purple Cow and Being a Remarkable Organisation

About two weeks back, we invested a little more than Rs.15,000 into an advertisement in the Down Town supplement of The Hindu. During the days following the advertisement, there was just one response, that too, for a small job. Last Saturday, on the eve of Easter, while enjoying a drink […]

2 comments Read the full article →
0
Thumbnail image for Fragile! Handle with Care, a Person Inside

Three days back a young girl in her very early twenties came to our office for an interview for the post of a customer service executive. She looked very attractive, well groomed and wore a genuine smile. She was very vivacious, her face lighting up when she spoke about her […]

0 comments Read the full article →
2
Thumbnail image for The Power of One and the Power of Oneness

As I lie awake on bed this morning, yesterday’s unresolved fears drone inside as a disturbing presence. I make the uneasiness my bedfellow for sometime. Then, I am at the computer table, mindful that it is high time I wrote here. Lola wakes up, climbers down her bed and with […]

2 comments Read the full article →
2
Thumbnail image for After Nearly Twelve Years, Bidding Adieu to CTW…. Finally.

When we sent out the weekly bulletin CTW (Chennai This Week) of February 10, 2012, announcing it would be the last, we should have really meant it. Instead, we were moved by about twenty supportive and considerate readers who were convinced it was the best compilation of weekend events in […]

2 comments Read the full article →
0
Thumbnail image for Service Square – Service with a Heart

I am a big fan of Mission and Vision statements, company values, tag lines and USP’s. If these are not thrust upon but evolved through a participative process among the employees, they assume a vibrant potency. They define an organisation and endow it with certain character and culture.

0 comments Read the full article →
0
Thumbnail image for Education in Business from a Washing Machine Technician

I was very furious with the shabby way I was treated by the company that first handled the washing machine service issue. I was bent on taking revenge with a stinging review in Just Dial. Then I told myself that I do not have the right to harm the business interest of any company and so desisted from doing what I was tempted to do.

0 comments Read the full article →
6
Thumbnail image for Running a Marathon and Running a Business

Before, while and after running the Bengaluru Marathon, I visualized being the cynosure of all eyes.  Nothing of the sort happened. A few people congratulated me after the run, but hardly anyone made a fuss about it. I was hugely disappointed that they hadn’t. It is good to feel wonderful […]

6 comments Read the full article →
2
Thumbnail image for SMART vs DUMB Goals

Goals that we stretch for and give our life for are those that captivate our imagination. SMART goals where the growth is incremental do not have the aura and romance of striving and winning against the odds.

2 comments Read the full article →