Valuing the Price Our Customers Pay
The day before yesterday, during the Saturday meeting with our customer care executives, I listened to one of them who said that an effective way to win customers’ buying decision … read more.
Babu Vincent
The Importance of Being Transparent in Business and Life
The day before yesterday, when I reached office, Pranav and his assistant Ganesh were waiting to meet me. It is their company that we have been using for fulfilling our … read more.
The Pain and Joy of Running and Again Rotary?
Today ever since I got up, I have been at the computer writing letters and now writing to myself. Though I know I am writing to myself, I know one … read more.
Beginning of Another Training & the First Meeting with My Batch Mates
Sunday, July 14, 2013 I decided to attend the Transformational Leadership Programme (TLP) conducted by Rajan to ensure that I do not lose the momentum gained during the Train the … read more.
The Road Less Travelled and More
At Service Square we have been tweaking the business quite a bit over the past few years, shedding unnecessary and unremunerative flab, retaining the core of the business we are … read more.
The House is Fully Empty Again
July 07, 2013 Another family meet just got over. For two days there were about 45 people in Joychen’s house. I dropped Anusha at the Tellecherry railway station. Meanwhile Vince, … read more.
This is to certify that…… Graduation Day
Saturday, 29th June, 2013 Today was the Graduation Day for those of us who attended the “Train the Trainer” programme at IITD. In a very nice function I received my … read more.
A Case Study on Team Building
First Flight – Team Spirit in Action, in Patches This is the case study I used during my presentation on Team Building. After the participants read this story, Mathews interviewed … read more.
Stop Dribbling, Pass the Ball, Man!
It is very early in the day, just 5.20 am and I am putting together what I have to say during the presentation at IITD after the basket ball video. … read more.
Meditation and the Art of Procrastination
Friday, May 31, 2013 Manoj showed a very interesting video on procrastination to impress upon the participants to take their 3 hour training slot very seriously. Waiting till the last moment … read more.